Our recent engagement with ISO made us conscious of quality management system. Buzz phrases are customer satisfaction and continual improvement.
That brought me to my point now. This Internet service had been testing my patience since a month ago. On and off connection. Poor service! There were days when there was virtually no connection!
The problem was compounded by the company’s kind of responsiveness–or the lack of it. I asked my sister to call that Internet service provider for me because I was too stressed out trying to reach it out for help. The process was too procedural. An operator service would lead you to a maze of steps, to a myriad of numbers you must enter, to no avail. The condition was that I must be in front of my computer unit so they could trouble shoot from a distance. Only then they would decide whether I am worth visiting for my antenna’s repair or something else. They have done that process many times. After a few days, the problem would ressurect again.
Point is where is customer service? Where is their responsiveness to client needs? I hope this would serve as a reminder to other service providers and subscribers. We need to get our money’s worth back. We need to get that better service our payment deserves.
Now I’m back here. At Netopia, working via the Net conscious with the metered time, but better than getting stressed out by a poor, inefficient Internet service I have trusted much to be installed right at the confines of my own home. Hope soon I’ll get a better service from a new prospective company I have heard good things about.
Just a few minutes ago, I have severed my engagement with that incompetent provider. Disconnected myself from their poor service!
Till then. Always, make smart decisions! Never to be fooled again.